Cookie Policy

Effective Date: May 6, 2026  ·  Last Updated: September 22, 2026

1. Introduction

This Cookie Policy explains how VocalMax ("VocalMax," "we," "us," or "our"), operated by Brilliant5 Inc., uses cookies and similar tracking technologies on our website at vocalmax.ai and through our service (collectively, the "Service").

This Cookie Policy should be read together with our Privacy Policy and Terms of Service. By using the Service, you confirm that you have read and understood this Cookie Policy. Where required by law (including Quebec Law 25 and GDPR), we will obtain your express consent before placing non-essential cookies on your device.

2. What Are Cookies?

Cookies are small text files that websites store on your device (computer, tablet, or smartphone) when you visit them. They are widely used to make websites work more efficiently, remember user preferences, and provide analytics about how the website is used.

Cookies are typically classified as:

  • Session cookies — temporary cookies that are deleted when you close your browser.
  • Persistent cookies — cookies that remain on your device for a defined period or until you delete them.
  • First-party cookies — cookies set by the website you are visiting.
  • Third-party cookies — cookies set by services other than the website you are visiting (such as analytics or payment processors).

This policy also covers similar tracking technologies, including local storage, session storage, web beacons, pixel tags, and device fingerprinting.

3. Categories of Cookies We Use

3.1 Strictly Necessary Cookies (Always Active)

These cookies are essential for the Service to function and cannot be disabled. They do not require your consent because they are necessary to deliver the service you have requested. These include:

  • Authentication cookies that keep you logged in to your account.
  • Security cookies that detect and prevent fraudulent activity.
  • Session cookies that maintain your session state during use.
  • Load balancing cookies that ensure performance and availability.

3.2 Functional Cookies (Consent Required)

These cookies enhance your experience by remembering choices you make. Examples include:

  • Language and regional preferences.
  • User interface customizations and saved settings.
  • Recently viewed projects or features.

3.3 Analytics Cookies (Consent Required)

These cookies collect aggregated information about how visitors use the Service so we can improve it. Examples include:

  • Pages visited and time spent on each page.
  • Conversion tracking from marketing campaigns.
  • Error and performance monitoring.

3.4 Marketing and Advertising Cookies (Consent Required)

These cookies may be set by us or by advertising partners to deliver relevant advertisements and measure their effectiveness. Examples may include:

  • Advertising platform tracking (Google Ads, Meta/Facebook Ads, LinkedIn Ads) when these are deployed.
  • Conversion pixels for measuring marketing campaign performance.
  • Retargeting cookies to show relevant advertisements on other websites.

4. Specific Cookies We Use

Cookie / TechnologyProviderPurposeCategory
Session token / auth cookieVocalMax (first-party)Authentication and session managementStrictly Necessary
CSRF protection cookieVocalMax (first-party)Security against cross-site request forgeryStrictly Necessary
Stripe payment cookiesStripe Inc.Process subscription and word pack paymentsStrictly Necessary
UI preference local storageVocalMax (first-party)Remember sidebar state, theme, languageFunctional
Analytics trackingAnalytics providerAggregate usage analyticsAnalytics
Conversion tracking pixelAd platforms (when deployed)Measure paid acquisition campaign effectivenessMarketing

5. Your Choices — Managing Cookies

5.1 Cookie Consent Banner

When you first visit vocalmax.ai, you will be presented with a Cookie Consent Banner that allows you to:

  • Accept all cookies.
  • Reject all non-essential cookies.
  • Customize your consent by category (Functional, Analytics, Marketing).

Strictly Necessary cookies cannot be disabled because they are required for the Service to function. You can revisit your cookie preferences at any time by clicking the "Cookie Preferences" link in our website footer.

5.2 Browser Controls

You can also manage cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored.
  • Delete cookies.
  • Block all cookies, third-party cookies, or specific cookies.
  • Set the browser to alert you when a cookie is being placed.

Browser-specific instructions:

  • Chrome: chrome://settings/cookies
  • Firefox: Privacy & Security settings
  • Safari: Preferences > Privacy
  • Edge: Settings > Cookies and site permissions

Please note: blocking all cookies, including Strictly Necessary cookies, will prevent the Service from functioning properly.

5.3 Do Not Track and Global Privacy Control

We honor the Global Privacy Control (GPC) browser signal. If your browser sends a GPC signal, we will treat it as an opt-out of the sale or sharing of your personal information for advertising purposes, as required under CCPA and applicable laws. We currently do NOT respond to legacy "Do Not Track" headers because no consistent industry standard exists for that signal.

6. Jurisdiction-Specific Rights

6.1 Quebec Residents (Law 25)

If you are a resident of Quebec, you have the right under Quebec's Act respecting the protection of personal information in the private sector ("Law 25") to express, withdraw, or modify your consent for non-essential cookies at any time. We obtain your express consent before placing non-essential cookies on your device. To exercise your rights, contact privacy@vocalmax.ai or use the Cookie Preferences link in our website footer.

6.2 European Economic Area, United Kingdom, Switzerland Residents (GDPR / ePrivacy)

If you are located in the EEA, the United Kingdom, or Switzerland, our use of non-essential cookies is based on your consent under the ePrivacy Directive and the General Data Protection Regulation (GDPR). You have the right to withdraw consent at any time, the right to access, rectify, delete, restrict, or object to the processing of your personal information, the right to data portability, and the right to lodge a complaint with your supervisory authority.

6.3 California Residents (CCPA / CPRA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights are described in our Privacy Policy. If you wish to opt out of the sale or sharing of your personal information for cross-context behavioral advertising, click the "Do Not Sell or Share My Personal Information" link in our website footer or contact privacy@vocalmax.ai.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will notify you through a banner on the Service and via email if you have provided your address. Your continued use of the Service after the effective date of any update constitutes acceptance of the updated Cookie Policy.

8. Contact Us

For questions about this Cookie Policy or to exercise your rights:

Brilliant5 Inc.

429-420 Main Street East

Milton, Ontario, L9T 5G3, Canada

Email: privacy@vocalmax.ai

For information about our designated Privacy Officer under Quebec Law 25, see our Privacy Policy.

We value your privacy

VocalMax uses cookies to improve your experience, analyze usage, and support our marketing efforts. You can accept all, reject non-essential, or customize your preferences. See our Cookie Policy for details.