Refund Policy

Effective Date: June 15, 2026  ·  Last Updated: June 15, 2026

1. Overview

This Refund Policy describes when and how VocalMax ("VocalMax," "we," "us," or "our"), operated by Brilliant5 Inc., handles subscription fees and Word Pack purchases, and the limited circumstances in which refunds are issued. This Refund Policy is incorporated into and forms part of our Terms of Service.

We have designed this policy to be clear and fair to both our customers and our business. Please read it carefully before subscribing or purchasing Word Packs.

2. Subscription Fees Are Non-Refundable

VocalMax Premium subscription fees are non-refundable, except as required by applicable law (see Section 5). This applies to both monthly and annual subscriptions, and to all renewal charges.

When you cancel your subscription:

• Your subscription remains active until the end of the billing period you have already paid for — the end of the current month for monthly plans, or the end of the current year for annual plans.
• You retain full access to all features through the end of that period.
• Your subscription will not auto-renew, and you will not be charged again.
• We do not provide refunds or pro-rated credits for the unused portion of a billing period. If you cancel partway through a month or year, your subscription simply remains active for the remainder of the period you have already paid for, and no portion of the fee is returned.
• Your purchased Word Pack words are preserved on your account (see Section 3).

2.1 Service Disruptions

If the Service experiences extended downtime exceeding 24 consecutive hours that is caused by our infrastructure (excluding scheduled maintenance, third-party service provider outages outside our reasonable control, and force majeure events), we may, at our discretion, issue a pro-rated credit toward your next billing cycle. To request a service credit, contact support@vocalmax.ai within thirty (30) days of the disruption.

3. Word Pack Refunds

Word Packs are optional one-time purchases that add a fixed number of words to your account balance. Word Packs are consumable digital goods and are non-refundable once purchased, except in the following circumstances:

• Duplicate purchase due to a technical error within 24 hours of purchase — full refund of the duplicate transaction.
• Word Pack words never delivered to your account due to a technical error — full refund or re-credit at our discretion.
• Unauthorized purchase reported within 7 days — full refund pending investigation, with permanent account freeze if fraudulent activity is confirmed.

Word Pack words you have purchased are preserved on your account for twelve (12) months after your subscription ends. To use your remaining Word Pack words after cancellation, reactivate your VocalMax Premium subscription within that twelve (12) month period; your preserved Word Pack words will be available immediately upon reactivation. We will send a reminder email at least thirty (30) days before preserved Word Pack words are removed. Word Pack words that are not recovered through reactivation within twelve (12) months of cancellation may be permanently removed. Music Pack credits are a separate prepaid product and are not subject to this twelve (12) month Word Pack expiry. Word Pack words have no cash value and cannot be transferred or exchanged.

4. Automatic Renewals

VocalMax Premium subscriptions automatically renew each billing cycle until canceled. You can cancel at any time through your Billing page. We do not issue refunds for renewal charges that occur after the cancellation date if you forgot to cancel before the renewal.

To prevent unwanted charges:

• Cancel before your renewal date through Settings > Billing.
• Disable auto-renewal at least 24 hours before the next billing cycle.
• Set a reminder for your renewal date if you want to evaluate continued use period-to-period.

5. Statutory Rights — Consumer Protection

This Refund Policy does not limit your rights under applicable consumer protection law, including the Ontario Consumer Protection Act, 2002, the Quebec Consumer Protection Act, the Canadian Consumer Protection Acts of other provinces, and any applicable EU and UK consumer protection laws.

5.1 EU and UK Consumers — 14-Day Right of Withdrawal

If you are a consumer based in the European Union or the United Kingdom, you have the right to withdraw from a contract for digital services within fourteen (14) days of purchase under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK regulations, UNLESS you have expressly waived this right by requesting immediate access to digital content (for example, by starting an audiobook generation or otherwise using the Service immediately after subscribing) and acknowledged that you thereby lose your right of withdrawal.

To exercise the right of withdrawal, send a clear statement of your decision to withdraw to support@vocalmax.ai within 14 days of concluding your subscription. We will refund all payments received from you, using the original payment method, within 14 days of receiving your withdrawal notice.

5.2 Quebec Consumers

Quebec residents have additional consumer protection rights under the Quebec Consumer Protection Act, including (in some circumstances) the right to cancel certain types of contracts. For information specific to Quebec consumer rights, contact the Office de la protection du consommateur (1-888-672-2556) or visit www.opc.gouv.qc.ca.

6. How to Request a Refund (Where Applicable)

Where a refund applies under this policy (the Word Pack technical-error cases in Section 3, or a statutory right under Section 5), email support@vocalmax.ai with the following information:

• Your account email address.
• The transaction ID or receipt date of the charge in question.
• The reason for your request.
• If applicable, evidence of duplicate charging or a technical issue.

We will respond within five (5) business days. Approved refunds are processed within ten (10) business days through the original payment method. Depending on your bank or card issuer, the refund may take an additional 5-10 business days to appear on your statement.

7. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your bank or card issuer, please contact us at support@vocalmax.ai. We aim to resolve issues directly and quickly. Chargebacks initiated without first contacting us may result in account suspension while we investigate. Fraudulent chargebacks may be reported to your card issuer and to credit monitoring services.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be effective when posted on this page. Material changes will be communicated to active subscribers via email at least thirty (30) days before taking effect. The effective date at the top of this policy reflects the most recent update.

9. Contact Information